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Patient Rights & Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Review it carefully.

This notice gives you information, as required by law, about the duties and practices of Ivory Wellness, PLLC  (IW) to protect the privacy of your personal health information. Because IW provides you Medical Spa & Internal Medicines, IW receives and maintains personal health information about you. IW may contract with companies, other government agencies, or individuals to help provide these services to you; therefore, contractors also may receive and maintain your personal health information.

The Effective Date of This Notice is March 18th, 2023. IW is required to follow the terms of this notice until it is replaced. IW reserves the right to change the terms of the notice at any time and will provide an updated notice of any such changes.

Purposes for which IW may use or disclose your personal health information without your authorization:

Health Care Providers’ Treatment Purposes: IW can use your health information and share it with other professionals who are treating you. For example, IW may disclose your personal health information to your doctor, at the doctor’s request, for treatment by your doctor.

Payment: IW can use and share your information for payment purposes. For example, IW may use or disclose your personal health information to provide eligibility information to your doctor when you receive treatment, to pay for claims for covered health care services, or to recover costs from other medical insurance or providers.

Health Care Operations: IW can use and share your health information for IW’s operations, to improve your care, and to contact you when necessary. For example, IW or its contractors may use or disclose your personal health information:

(1) to conduct quality assessment and improvement activities;

(2) to review applications for services;

(3) to engage in care coordination or case management;

(4) to manage, plan, or develop IW’s services and budget; and

(5) to coordinate services with other health-related benefits and services that may be of interest to you.

Health Services: IW or its contractors may contact you to give you information about your test results.

As Required by Law: IW can use and share your health information when required by law. For example, IW is required by law to allow the U.S. Department of Health and Human Services to audit IW records. IW may disclose your personal health information necessary to comply with workers’ compensation or other laws. IW also may be required to disclose personal health information about abuse, neglect, or domestic violence to governmental or social service agencies.

Public Health Activities and Public Health Reporting: For example, IW is permitted to disclose protected health information for public health activities (such as investigation and surveillance), interventions, and activities related to public health oversight.

Other Reasons:

  • To comply with legal proceedings, such as court orders.

  • To law enforcement officials or to correctional institutions for limited law enforcement and health and safety purposes.

  • With your written authorization, to a family member, friend or other person, to help you with your health care or payment for your health care.

  • To your personal representative appointed by you or designated by law.

  • For research purposes in limited circumstances and where the information will be protected by the researchers.

  • To a coroner, medical examiner, or funeral director to identify a deceased person or to arrange payment benefits,

  • To an organ procurement organization in limited circumstances,

  • To avert a serious threat to your health or safety or the health or safety of others,

  • To a governmental agency authorized to oversee government health care programs,

  • To federal officials for lawful national security purposes,

  • To appropriate military authorities, if you are a member of the armed forces,

Uses and disclosures with your permission. IW will not use or disclose your personal health information for any other purposes unless you give IW your written authorization to do so. In most cases, you may revoke your written authorization at any time, unless IW has relied upon your written authorization for a continuing disclosure, for example, for a research study. Your revocation will be effective from the date IW received the revocation forward for all your personal health information that IW maintains regarding your Medical Care.

Your rights: You may make a written request to IW to do one or more of the following concerning your personal health information maintained by the state:

  • To put additional restrictions on IW’s use and disclosure of your personal health information. IW does not have to agree to your request under certain circumstances.

  • To have IW communicate with you in confidence about your personal health information by a different means or at a different location than IW is currently doing. Your request must be in writing specifying the alternative means or location to communicate with you.

  • To see and get copies of your personal health information. You may be charged a nominal fee for the copies.

  • To request a change to your personal health information. IW does not have to agree to your request.

  • To receive a list of disclosures of your personal health information that IW and its contractors made for certain purposes for the last six years.

  • To have IW provide you with another copy of this notice.

If you want to exercise any of the rights described in this notice, contact the Privacy Officer at IW.

Complaints. If you believe your privacy rights have been violated by IW, you have the right to complain to IW or to the Secretary of the U.S. Department of Health and Human Services. You may file a complaint with IW by clicking on the link below.

U.S. Department of Health and Human Services

IW will not retaliate against you if you choose to file a complaint with IW or with the U.S. Department of Health and Human Services.

Privacy Officer. To request additional copies of this notice or to receive more information about the privacy practices or your rights or to file a complaint, contact the Chief Privacy Officer at the following address:

 

Ivory Wellness PLLC
ATTN: IW Privacy Officer

400 Lathrop Ave, Ste 95

River Forest, IL 60305

Privacy Policy

 

General

We are committed to protecting your online privacy and recognize we will endeavor to protect any information you share with us by using our website. The confidentiality of the medical records of all patients has been and continues to be strictly protected. We only release medical information at the patient’s request or as required by law.

 

This policy describes the overall privacy practices with respect to information we collect on our website and through the internet and other such advertising means. This document governs the Privacy Policy of this website. Any capitalized terms not defined herein will have the same meaning as where they are defined elsewhere on our Website.

 

Definitions

“Non-Personal Information” (NPI) is information that is in no way personally identifiable and that is obtained automatically when you access our Website with a web browser.

 

“Personally Identifiable Information” (PII) is non-public information that is personally identifiable to you and obtained for us to provide you with a product or service. PII may include information such as your name, address, phone number, credit card information, medical history and other related information that you provide to us.

 

Our Commitment to Your Privacy

Our Privacy Policy tells you what PII we may collect from you, how we may share your PII, and how you can limit our sharing of your PII. The Company is committed to the security and privacy of all our customers. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable online experience. The Company and our affiliates respect your privacy and recognize the need for appropriate protection and management of your PII you share with us.

 

California law requires certain specific disclosures be made available to California residents who use the Internet and provide information that may be used for marketing purposes. If we disclose your information to any third party for direct marketing purposes we must provide you with a method for obtaining the names, addresses and certain other specified details of anyone who might have received that personal information.

 

If you are a California resident you may request this information from the Company by writing to us via email at info@ivorywellness.com . We will not respond to more than one request per calendar year.

 

Links to Other Sites

Our Website may contain links to other websites. You understand that these websites are not under our control and are not subject to our Privacy Policy. These websites will likely have their own privacy policies. We have no responsibility for these websites and provide links to these websites solely for your convenience.

 

You acknowledge that your use and access of these websites is solely at your own risk. It is your responsibility to check the privacy policies of these websites to see how they treat your personal information.

 

Information We Collect

Generally, you control the amount and type of information you provide to us when using our Website. As a visitor to our Website, you can browse our Website to find out more about us. You are not required to provide us with any PII as a visitor.

 

However, if you register on our Website, you must provide PII in order for us to provide you with various features and/or functionality from our Website. As a customer, we collect your PII in the following ways:

 

Registration

When you register with the Company for information or promotions, we collect your name and email address and certain other personal information necessary for us to provide you with products or services.

 

Online Forms

There may be online forms used in our Website. The information you enter into these online forms may contain PII.

 

Mobile Application

If you use our mobile application, you may have to provide PII in order to use it.

 

Directly From You

When you provide us your PII, in person, during a telephone or video call, or via the website. When you interact with our website, including but not limited to, through an interactive features such as an interactive quiz, and or a third party platform, by posting comments or reviews about us, or when you initiate a live chat with one of our representatives. When you fill out any form whether in person or on our website, including but not limited to, the forms to receive an information kit, schedule a consultation, to make a purchase, request service and product information, to report a problem with our website or services, to receive communications, to receive offers, to participate in a sweepstake, quiz, game, or survey. When you correspond with us by sending us an email, a letter, a message through social media, or through any other form of electronic communication.

 

Indirectly

From third parties with whom we have a relationship, contractual or other, including but not limited to our marketing partners, business affiliates, such as internet service providers, operating systems, browsers, social media seek programs. See Terms of Use for the disclaimer of any control or obligations with respect to such third party use of such information.

 

Automatically

When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our website. Such information is typically considered NPI. We may also collect any of the following:

 

Cookies

Our Website uses “Cookies” to identify the areas of our Website that you have visited. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place PII in Cookies.

 

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

We use cookies to:

  • Help remember and process the items in the shopping cart.

  • Understand and save user’s preferences for future visits.

  • Keep track of advertisements.

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

 

Web Beacons

We may also use a technology called, web beacons, to collect general information about your use of our Website and your use of special promotions or newsletters. The information we collect by Web Beacons allows us to statistically monitor the number of people that open our emails. Our Web Beacons are not used to track your activity outside of our Website. We do not link NPI from Web Beacons to PII without your permission.

 

Automatic Information

We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you’re headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.

 

Google Ad and Content Network Privacy Policy

Google, as a third party vendor, uses cookies to serve ads on our website. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following link: http://www.google.com/policies/technologies/ads

 

We also use Google Signal. When Google users have ad personalization enabled, Google Signals collects information about how they use the various devices with Google accounts. The data produced by Google Signals is reported via Google Analytics.

 

This allows a business to:

 

  • Run remarketing (Google’s term for “retargeting”) campaigns across a person’s various devices

  • Better understand how users engage with sites and apps on different devices

  • See more accurate data on how many users it has (rather than the number of devices)

 

Users can opt out of Google Signals through their Google Ad Settings. For more information please visit https://safety.google/privacy/privacy-controls/ .

 

How Information is Used

We use PII that you provide for our internal purposes, such as offering our services to you, confirming and tracking the services we provide you, subscription or registration; analyzing statistics and demographics; and informing you of new products, services, and offers as provided by us and/or our affiliates.

 

Our affiliates may have products, services, or offers about which you may be interested in receiving information and they may use the PII we have for you to contact you. If you don’t want to receive information from our affiliates, you can let us know so you’re no longer contacted by our affiliates about their products, services, or offers.

 

We may also combine information you give us online or through printed forms; publicly available information; and information we receive from other parties. We use this combined information for your online experience and to let you know about new products, services, offers, and other promotions.

 

To give you the best possible service, we may use our affiliates to provide contracted services for our business, including, but not limited to hosting our website, shipping products to you, or advertising. In many cases, we will need to provide some if not all the PII you provide to use so our affiliates can perform these services. Our affiliates are only authorized to use your PII as provided within this Privacy Policy.

 

There are times that we may have to disclose your PII to comply with state and federal laws; to assist law enforcement and governmental agencies in preventing or investigating fraud or other crimes, or in response to a court order. In such instances, we will only provide the PII requested and your PII will only be used for legal purposes as opposed to marketing.

 

Finally, if we sold or transferred our business, we would transfer your PII to the purchaser as appropriate and might also retain a copy of your PII for any new business ventures we would start.

 

Changing Your Information

You may change your PII at any time using facilities found on our Website. If you need assistance with updating your PII or removing yourself from our mailing lists, just send us an email with your request or contact us using the Contact us information found on our Website.

 

Opting Out of Sharing Information

You can always opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.

 

“California Do Not Track” Settings

Some web browsers have settings that enable you to request that our Website does not track your movement within our Website. Our Website does not obey such settings when transmitted to and detected by our Website.

 

Change and Turn off tracking features in your browser

You can turn off tracking features and other security settings in your browser by visiting the following links:

For Internet Explorer visit: http://goo.gl/0taI7I

For Mozilla Firefox visit: http://goo.gl/IKxt9l

For Google Chrome visit: http://goo.gl/NQIkqE

For Safari visit: http://goo.gl/7XCOzL

 

Google Analytics Opt-out Browser Add-on

Google provides a free add-on to most major browsers that you can install to prevent your data from being collected and used by Google Analytics. Visit the following link to download the free Google Opt-out Add-on Tool: http://goo.gl/Ls82zv

 

Protecting Your Child’s Privacy

We follow the Children’s Online Privacy Protection Act (COPPA). Even though our Website is not designed for use by anyone under the age of 18 (child), we realize that a child may attempt to access our Website. We do not knowingly collect PII from a child. If you are a parent or guardian and believe your child is using our Website, please contact us. We may ask for proof of identification before we remove any information to prevent malicious removal of account information. If we discover on our own that a child is accessing our Website, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. You acknowledge that we do not verify the age of our users nor do we have any liability to do so. If you are a child, please seek the permission of a parent or guardian before accessing our Website.

 

Email Message Policy

When you submit information on the website you agree to the following statements:

 

  • I agree to receive advertising calls made via an autodialer to my phone at the number I provided, including my cellphone. Message, minutes and data rates may apply.

  • I agree to receive automated Email messages to my mobile phone number provided. You may reply STOP to any Email message at any time to stop receiving Email messages.

  • I agree to receive transactional, advertising, promotional, news-related and other emails from the Company regarding the company and its products and services.

  • You may withdraw my consent to receive calls, Emails, or email at any time, and that you are not required to agree to the receipt of advertising calls, Emails, or emails in order to receive services from the Company. See below for how we send Email messages and how you can opt out.

 

When you opt-in to the service, we will send you a message to confirm your signup. Email JOIN to infor@ivorywellness.com with your phone number to receive alerts from the Company. Message and data rates may apply. You will receive 1 message per request. Email “HELP” for help. Email “STOP” to cancel.

 

Email infor@ivorywellness.com to receive alerts from the Company! Message and data rates may apply. You will receive 1 message per request. Email “HELP” for help. Email “STOP” to cancel.

 

2. You can cancel this service at any time. Just Email “STOP” to info@ivorywellness.com After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.

 

3. If at any time you forget what keywords are supported, just Email “HELP” to info@ivorywellness.com. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

 

Our Email Policy

We comply with the federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third-party without your permission except in the sale or transfer of our business.

 

Our Security Policy

We have taken steps to build our Website using sophisticated encryption and authentication tools to protect the security of your PII. When we collect your PII through our Website, we will encrypt your PII before it travels over the Internet using industry standards as establishing for conducting secure online transactions. We also use industry standard technologies such as secure routers and fire walls to make sure that your PII is safe. Unfortunately, we cannot fully guarantee secure data transmission over the Internet because of its nature.

 

Once we receive your PII, we have industry standard security measures in place to protect against the loss or misuse of your PII, though again, we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Website and not share it with anyone. You should always log out of our Website when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public place.

 

Changes to Our Privacy Policy

As necessary to address changes in laws or our business practices, we may modify our Privacy Policy, in whole or in part, to address these changes. We will typically notify users by some message on our Website home page that our Privacy Policy has changed. We will also change the “Last Updated” date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies. We encourage you to review our Privacy Policy periodically to make sure you still agree with it.

 

Questions about Our Privacy Policy

If you have any questions about our Privacy Policy or no longer wish to receive information from the Company, please contact us using the Contact Us information found on our Website.

DISCLAIMER

 

Medical Advice

 

The information provided by Ivory Wellness PLLC, whether through our website, social media channels, emails, or any other form of communication, is intended for informational purposes only and does not constitute professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Treatment Outcomes

 

The results of our treatments and procedures may vary from person to person. No guarantees or warranties are made regarding the outcome or effectiveness of any treatment. Individual results depend on various factors, including, but not limited to, your medical history, health condition, and adherence to pre- and post-treatment instructions.

Content Accuracy

 

While we strive to provide accurate and up-to-date information, Ivory Wellness PLLC makes no representations, warranties, or assurances as to the accuracy, currency, or completeness of the content contained on our website or any external links. We reserve the right to make corrections or improvements to our site at any time without notice.

Third-Party Links

 

Our website may contain links to third-party websites for your convenience. These third-party sites are not under our control, and we are not responsible for the content, privacy practices, or any other aspect of these sites. The inclusion of any link does not imply endorsement by Ivory Wellness PLLC.

Liability

 

To the fullest extent permitted by law, Ivory Wellness PLLC, its directors, employees, agents, and affiliates disclaim all liability for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your access to or use of our website, services, or any linked third-party sites. This includes, but is not limited to, any loss of data, revenue, or profits, or any loss or damage to your property or personal injury, even if we have been advised of the possibility of such damages.

Indemnification

 

You agree to indemnify, defend, and hold harmless Ivory Wellness PLLC, its directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of our website or services, or your violation of these terms.

Changes to Disclaimer

 

Ivory Wellness PLLC reserves the right to update or modify this Disclaimer at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.

Contact Information

 

If you have any questions or concerns regarding this Disclaimer, please contact us at:

Address: 400 Lathrop Ave, Ste 95. River Forest, IL 60305

Phone: (708) 724-9255

Email: info@ivorywellness.com

Governing Law

 

This Disclaimer and any disputes related to it shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles.

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